FAQ/Technical Support Centre

Need help with setting up or running your machine?

     
 

Below are some of the questions we get asked regularly. If you have any other enquiry or need to speak with our Technical Support team, please email: techsupport@intralocktools.com or call us at: 1- 888 - 264 - 6627 (toll-free) during our office hours of 8am - 4:30pm Pacific Standard Time.

Installation and set up

How do I install and wire my 950/950C machine for mobile use? »

What cutters should I use? What cutters come with which machine?

Codes and Updates

What software can I use with ITL Machines? »

How often and when do I have to update key codes? »

Which Code or Program Version exists on my machine? »

I'm not seeing the start-up menu when I insert my ITL 950C software update disk »

Operational

I was trying to cut a key and my ITL 950/950C machine just quit running. What do I do?»

The spacing has suddenly changed on my ITL 950/950C»

Which keys does the ITL Sidewinder cut?»

 

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