Technical Support

Troubleshooting

Your key is cutting deeper on one end - See LATERAL CALIBRATION INSTRUCTIONS

Your key is cutting too deep - See calibration instructions for your machine under Resources

You get a depth or space error - Your machine needs to be serviced, please fill out the form below

Push a number and it keeps giving you another number or multiple of the same number - Keypad needs replaced

You try to calibrate your machine and it won’t keep the new calibration - Your machine needs to be serviced, please fill out the form below

Code search error on 950C/CM - CF Card needs replaced

Dialer - After dialing, it say's "Dialing Complete, Drop not found" - The drop was not set correctly

Fill out the form below with as much detail as you can, including your product model and serial number, any error messages, and what troubleshooting you’ve already tried so our tech support team can respond quickly and get you up and running again.