Technical Support

Fill out the form below with as much detail as you can, including your product model and serial number, any error messages, and what troubleshooting you’ve already tried so our tech support team can respond quickly and get you up and running again.

Model Number:

Serial Number:

Your Company Name:

Contact Name:

Phone #:

(###)

###

####

Email:

What exactly is the machine doing?

What have you tried to correct the issue?

Have you tried to recalibrate your machine?

What keyblank and series are you cuting?

For this section, choose 1 key that is not working along with its corresponding ITL MFG and insert. (If screen is blank or has blocks, no need to answer these questions)

What ITL MFG are you using?

What insert are you using?

What is the bitting code?

What depths are you getting?

Use calipers to measure